Policies

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Last minute cancellations and no-shows have a significant impact on our ability to serve patients. Preparation for your treatment begins well before you enter our clinic.   

The number of patients we see is limited to ensure the highest level of quality of services.   

We depend on our patients showing up for their scheduled appointment times.   

In order to reserve a place in our schedule for you, it is required that you agree to the cancellation policy, as follows: 

• You must provide at least 24 hours notice to cancel or change an appointment.
•  In the event of a last minute cancellation or no show, you are responsible for the full cost of the scheduled treatment. Please note that insurance does not pay for cancellations or no-show charges and you are financially responsible.
• If this happens, please know it is not intended to penalize you — this is part of the agreement you are making with Quiet Raven Therapeutic Massage to help us protect our ability to serve you and all of our clients.  

Appointment confirmation and reminder emails and texts are a courtesy. Not receiving these communications does not make a last minute cancellation or no show exempt from this policy.  

If the patient is more than 15 minutes late to an appointment without notice, the session is considered canceled and the patient is responsible for the full cost of the scheduled service.  If this cancellation policy is not honored, in order to schedule a future appointment, clients will be required to prepay for any appointments going forward.

Here at Quiet Raven we are professional massage therapists. As such we will not tolerate any remarks or acts that attempt to solicit sexual services.  

Any such attempts will result in  

• Immediate termination of your session  
• Your payment for the session in full  
• Quiet Raven filing a detailed report with local police  
• A $500 inconvenience fee  
• Denial for future booking.

Our massage therapists do not make any remarks or actions of a sexual nature towards our patients. If you feel that one of our massage therapists have acted inappropriately, please let the manager on duty know.

We at Quiet Raven want to bring you the best possible care with your therapeutic massage. If you have medical insurance we aim to help you receive your maximum allowable benefits. In order to reach these goals we ask that you review and understand our payment policy.

Insurance

At this time we offer billing insurance through a third party. We are also happy to provide you with a super-bill to submit to your insurance provider. Not all insurances cover therapeutic massage. It is in your best interest to call your insurance provider prior to making an appointment.

Missed Appointments and No-Show

As per our cancellation fee, if you cancel your appointment without 24 hours warning, or if you miss your appointment, you will be responsible for the full cost of the treatment. Insurance does not cover no-show or cancellation charges.

Minor Patients

In the case of minor patients, guardians or the parents of the minors will be responsible for the full payment in the case that insurance does not cover the treatment. During all appointments with minors, parents or guardians must remain in the treatment room.

HIPPA Compliance

For your privacy, we do not release information without a signed release authorized by the patient. Please allow 3 working days for any records you need copied.

Payment

Payment is expected at time of service, in full, unless previous arrangements have been made. We accept cash, credit, or debit. Checks are not accepted.