Listed below are some of the policies of our office. Upon your first appointment we will go over each of these with you, but we encourage you to familiarize yourself with them.
Last minute cancellations and no-shows have a significant impact on our ability to serve patients. Preparation for your treatment begins well before you enter our clinic.
The number of patients we see is limited to ensure the highest level of quality of services.
We depend on our patients showing up for their scheduled appointment times.
In order to reserve a place in our schedule for you, it is required that you agree to the cancellation policy, as follows:
Appointment confirmation and reminder emails and texts are a courtesy. Not receiving these communications does not make a last minute cancellation or no show exempt from this policy.
If the patient is more than 15 minutes late to an appointment without notice, the session is considered canceled and the patient is responsible for the full cost of the scheduled service. If this cancellation policy is not honored, in order to schedule a future appointment, clients must prepay for their appointments going forward.
Here at Quiet Raven we are professional massage therapists. As such we will not tolerate any remarks or acts that attempt to solicit sexual services.
Any such attempts will result in
Our massage therapists do not make any remarks or actions of a sexual nature towards our patients. If you feel that one of our massage therapists have acted inappropriately, please let the front desk know.
We at Quiet Raven want to bring you the best possible care with your therapeutic massage. If you have medical insurance we aim to help you receive your maximum allowable benefits. In order to reach these goals we ask that you review and understand our payment policy.
At this time we are not billing insurance through our office. We are happy to provide you with a superbill to submit to your insurance provider. Not all insurances cover therapeutic massage. It is in your best interest to call your insurance provider prior to making an appointment.
Missed Appointments and No-Show
As per our cancellation fee, if you cancel your appointment without 24 hours warning, or if you miss your appointment, you will be responsible for the full cost of the treatment. Insurance does not cover no-show and canceled charges.
In the case of minor patients, guardians or the parents of the minors will be responsible for the full payment in the case that insurance does not cover the treatment. During all appointments with minors, parents or guardians must remain in the treatment room.
For your privacy, we do not release information without a signed release authorized by the patient. Please allow 3 working days for any records you need copied.
Payment is expected at time of service, in full, unless previous arrangements have been made. We accept cash, credit, or debit. Checks are not accepted.